Privacy and Cookie Policy
We respect your privacy and take data security extremely seriously. We make sure we have appropriate security measures in place to prevent your personal data from being accidentally lost and from unauthorised use and access.

Please read this Privacy and Cookie Policy carefully as it explains our practices regarding your personal data, how we will treat it, and the basis on which any personal data will be processed by us.

For the purpose of the applicable data protection legislation (meaning, prior to 25 May 2018 the Data Protection Act 1998 and from 25 May 2018 the General Data Protection Regulation and any legislation which implements it) (the “Data Protection Legislation”), the data controller is BitNordic ApS, CVR: 41940778 ("BitNordic").

References in this Privacy and Cookie Policy and on our website to “we”, “our” or “us” are references to BitNordic. References to “you” and “your” means each person who interacts with us, uses our website or the products and services we provide.

1. Information we collect and process about you

1.1 We may collect and process the following personal data about you:

1.1.1 Information you give us when on our website www.bitnordic.com or by communicating with us by phone, email or otherwise. This also includes information you provide when subscribing to any of our services, participating in surveys and user forums, when you give us feedback or report a problem with our website, products and services we provide. The information you give us may include, but is not limited to your name, address, email address, phone number, date of birth, identity documents, username, password, job title and company information.

1.1.2 Information we collect about you when communicating with us by phone, email, letter post or otherwise, and when using our website, products and services. We collect information such as how and when you contacted and/or responded to communications from us.

1.1.3 Information we collect about you when using our website or interacting with us over the internet, including via social media. Each time you visit our website or interact with us we may automatically collect the following information: (a) technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (b) information about your visit, including the full Uniform Resource Locators (URL); products you viewed or searched for; length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

1.1.4 Information we collect about you from publicly available sources. This may include information available from social media (depending on your settings and the applicable privacy policies).

1.1.5 Information we receive from other sources. We may receive further information about you if you use any of the services we provide. We work closely with third parties (including, for example, suppliers, service providers, identity verification providers) and may receive information about you from them. We may combine information we receive from these other sources with information you give to us and information we collect about you.

1.1.6 We may monitor or record communications with you including, but not limited to telephone conversations, emails, letter posts and social media interactions, as well as keeping a recording, transcript or copy of the correspondence.

1.2 We also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data, but it is not considered personal data under the Data Protection Legislation as it does not directly or indirectly identify you. If at any time we do combine any aggregated data with your personal data so that it can identify you, we treat the combined data as personal data, which we will use and process in accordance with this Privacy and Cookies Policy.

2. Cookies

2.1 We and our service providers collect information about your use of our website from cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once in place, it helps analyse website traffic and lets us know when you visit a particular site. Cookies allow website applications to respond to you as an individual. The website application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

2.2 We use traffic log cookies to identify which of our website pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from our system.

2.3 A cookie will in no way give us access to your computer or any information about you, other than the data you choose to share with us, and is solely used for the purpose of improving the usability and content of our website.

2.4 Most web browsers automatically accept cookies, but can usually be modified to decline cookies if you so choose. This may prevent you from taking full advantage of the website, and may prevent some content or elements from functioning properly

3. Purposes and legal basis for using your personal data

3.1 Where you have requested that we provide a specific product or service to you, or you otherwise make use of those products or services, we will process your personal data in order to deliver or carry out the agreed-upon product or service.

3.2 We also use your personal data to pursue our legitimate interests in providing and marketing our products and services to you, improving our website, services, and interactions with you and other users of our products and services in the following ways:

3.2.1 administering your account and relationship with us and to communicate with you by telephone, letter post, email, text message (SMS), instant messaging or other electronic means;

3.2.2 verifying your identity as well as detecting for fraudulent or criminal activity and complying with any general legal or regulatory requirements;

3.2.3 providing you with information about the products and services you request from us;

3.2.4 providing you with information about other products and services we offer that are deemed similar or relevant to those you have already purchased or enquired about;

3.2.5 Your data may be shared with third party product or service providers to validate if you are an existing customer (which may affect whether you can be accepted for one of their products) or for fraud prevention purposes. The product or service provider does not have permission to use these data for any other purpose including marketing.

3.2.6 notify you about changes to our products and services;

3.2.7 ensuring that content from our website is presented in the most effective and coherent manner for you;

3.2.8 to administer our website and internal operations, including troubleshooting, data analysis, testing, research, statistical and surveying purposes;

3.2.9 to build up a picture of your interests so that you don’t miss relevant information when visiting our website;

3.2.10 to allow you to participate in interactive features of our website and services;

3.2.11 as part of our efforts to keep our website safe and secure;

3.2.12 to measure the effectiveness of advertising we serve to you and others;

3.2.13 to send direct marketing to you (see section 5, below);

3.2.14 to make suggestions and recommendations about products or services that we think may be of interest based on usage patterns both on our website and on other channels (such as email and social media);

3.2.15 for training and quality purposes;

3.2.16 to check any instructions you give to us and for the purposes of investigating any complaint you may make, or as evidence in any dispute or anticipated disputes between you and us.

3.3 In some cases we may also use the personal data we hold about you to comply with our legal obligations, or enter into or perform a contract with you.

4. Who your data can be disclosed to

4.1 We may need to disclose your data to others to ensure the effective provision of the products, services, and information you request. Your data may also be disclosed to other entities as described below.

4.2 We may share your personal information with any member of our group. We currently have no subsidiaries, but in the future this may include any holding company we have and their subsidiaries.

4.3 We may share your information with selected third parties including:

4.3.1 Suppliers, service providers, business partners, and sub-contractors;

4.3.2 Fraud prevention agencies, to prevent crime and trace those responsible;

4.3.3 Identity verification providers, to comply with legal or regulatory requirements;

4.3.4 Analytics and search engine providers that assist us in the improvement and optimisation of our website;

4.3.5 IT and software providers who supply us with our IT infrastructure for the provision of our services and administering our business (including our internal and external communications) and who also help us manage our customer and contact databases, customer relationships and marketing.

4.4 We may disclose your personal information to third parties if:

4.4.1 we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

4.4.2 BitNordic or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

4.4.3 we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with you and other agreements; or to protect the rights, property, or safety of our business, our customers, or others.

4.5 We review all our relationships with third parties carefully so that we can assess the extent to which their practices match our own commitments to you, relating to privacy and security. We also comply with the Data Protection Legislation in our dealings with these third parties to ensure that your information is appropriately protected.

5. Direct marketing and how you can change your preference

5.1 We may send direct marketing communications to you, including by email, telephone or SMS. If we are required by law to have your consent to do this then we will only do so if we have that consent.

5.2 Any direct marketing you receive from us will include information about how to unsubscribe, so that you no longer receive it. When we communicate with you via email, you will also be given the opportunity to set or amend any preferences previously indicated to us.

5.3 You are also able to, at any time, withdraw any consent to marketing previously given. You can do this by going to the following link and updating your News & Updates preferences: https://www.bitnordic.com/settings/. Sometimes we may need to contact you further to ask you for additional information so that we can comply with your request.

6. Where we store and transfer your data

6.1 As per default, your information is securely stored on servers in the EU. However, in the event your information is shared with third parties, the data may be transferred to and/or through a country outside the EU and the European Economic Area (EEA). This may include countries that do not have data protection laws as robust compared to Denmark or the EU. In such events, we will take all necessary steps required by the Data Protection Legislation, to ensure that your information is appropriately protected. Any additional information may be requested using our “contact us” form.

6.2 BitNordic is not accountable for any unauthorised access, loss, theft or damage incurred when transmitting information to us. . Once the information has been received and stored on our servers, we will use appropriate procedures and security measures in attempt to prevent unauthorised access, loss or damage.

7. How long we keep your information for

7.1 How long we keep your information will depend on the purpose for which we use it. We will only retain your information for as long as is necessary for the purposes set out in this Privacy and Cookies Policy and as is necessary to comply with our legal obligations. We only retain strictly necessary information for any particular purpose.

7.2 When providing a product or service, we will keep an archived record of your personal data for a period of up to 6 years after termination (unless a longer period is prescribed by law) for the purposes of responding to legal disputes and legal or regulatory enquiries or investigations only, but will not use this data for any other purpose.

7.3 If you withdraw your consent to direct marketing communications, we will keep the minimum amount of information necessary (such as your name and email address) to ensure that we are able to adhere to your request.

8. Third party websites

8.1 Our website and other communication we send you (including any emails or direct marketing) may contain links to other websites. If you follow a link to any of these websites, they may collect information from you. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability on behalf of these websites or their policies. Please check these policies before you submit any personal data to these websites.

9. Your rights

9.1 Under the Data Protection Legislation, you have certain rights in respect of the personal data we hold about you. These may include rights to: request a copy of the personal data held by us, request that we correct personal data if it is inaccurate, request that we erase or block your personal data, and to object to our processing of your personal data. These rights are limited in some situations. For example, if we have a legal requirement or a compelling legitimate ground we may continue to process your data even when you request its deletion. In any case, you will be notified and BitNordic will confirm the data deletion to you.

9.2 If you would like to exercise any of these rights, please contact us using the “contact us” form.

9.3 You have the right to submit a formal complaint to the Information Commissioner’s Office (ICO) (if you are in Denmark), or to your local data protection authority (if you are outside Denmark), if you believe your personal data has been mishandled or in any way compromised. However, we encourage you to contact us in such events before submitting a formal complaint to authorities, in order to resolve the issue as fast as possible.

10. Changes to our privacy and cookie policy

10.1 Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page and, where we consider it appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy and Cookie Policy.

11. Contact

11.1 Questions, comments and requests regarding this Privacy and Cookie Policy should be addressed to info@bitnordic.com.